Refund Policy

Refund Policy

At ibree.com, we prioritize customer satisfaction and stand behind the quality of our custom products. We understand that occasionally issues may arise, and we are committed to resolving them promptly.

Quality Guarantee: We take pride in our craftsmanship and ensure that each item is made with attention to detail and superior materials. If you receive a product that does not meet your expectations in terms of quality, please contact us immediately.

Return Eligibility: To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

30-Day Money Back Guarantee: If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange. Please note that custom-made items are exempt from this policy unless they are defective or damaged upon arrival.

How to Initiate a Return: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to proceed.

Refund Process: Once your return is received and inspected, we will send you an email notification to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges: If you need to exchange an item for a different size or color, please contact us, and we will assist you with the exchange process.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may request photographic evidence of the damage to facilitate the return process.

Non-Refundable Items: Certain items, such as custom-made products or personalized items, are non-refundable unless they are defective or damaged upon arrival.

Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact us visa our 24/7 ;ive chat service.